Originally published on the Konquer Fitness Facebook Page Wednesday, 8th March 2017
Today I was pulled aside and advised that I should pipe-down during my PT sessions by another personal trainer at one of my places of work.
Whilst being told to use my inside voice isn’t anything new to me, I found it a little strange as the person who mentioned it to me has no issue being loud during a PT session themselves. The main difference between us beside age is that this person naturally has a more serious demeanor at work than myself, so when I’m being loud I’m having fun, whilst their loudness reflects more of an aggressive manner. This manner isn’t everyone’s cup of tea either, but that’s just it. Whilst you can’t please everyone, who cares when they are so many people out there who like it a lot.
This morning I had a client comes to me and tell me she was having a rough morning. As a result, I decided to be a little extra quirky, energetic and humorous during the session. I was loud, bubbly and we had quite a few giggles together throughout the session. Not only did this approach, which was completely genuine, motivate her to smash the session out of the park, but she told me that she was significantly happier after her session than when she arrived and that she was now ready to face the day.
The background of my computer screen at this gym states “Let no one ever come to you without leaving happier.” Mother Teresa.
The reason it’s my background is because it’s the core of my training and customer service philosophy. It’s my daily work goal and what I strive to achieve on a daily basis. So whilst I understand being told to be quieter, and smiled as I took the constructive criticism on board I didn’t question what I had done at all, as I had accomplished my goal. I know my quirky personality doesn’t suit everyone, but the clients that do choose to train with me tell me they love it.
I do of course tone my volume, quirkiness etc down or up according to my client’s mood, vibe and what they need at the time, however I have no issue being loud if a client needs that little extra push or having a laugh to make them smile… and have absolutely no qualms in accepting that this isn’t everyone’s cup of tea.
It was once some time ago mentioned to me that being quirky made someone believe that I didn’t take my job seriously, but the truth is quite the opposite. The safety and attention my clients deserve is extremely important to me, but so is training them, engaging them and making their day that little bit brighter.
Just as with anyone, my approach to life is unique to me, so it should be no surprise that the way I train my clients and my approach to them as a personal trainer is also unique. Some people may think this means that I’m not going to appeal to everyone, and it’s true, but that also makes me happy.
It would be a lie to say that there aren’t a good fair few personal trainers out there because there are. But here’s the things, we’re all different. And because of that, I have no issue referring someone to another trainer if I think they’re going to be better suited to the clients wants, needs and personality.
I don’t hide who I am, and those who train with me know that. And guess what, if they’re training with me I guess that must mean they like it, because as I said, their are plenty of other trainers out there… but here’s the thing, they’re not me. After all, how many trainers gave one of their nearly 70 year old clients bunny ears whilst they were looking in the mirror and doing flys on the pec deck this morning?
Have you recently experienced something similar, or had someone try and make you feel like you should change who you are? Let me know. I’d love to hear from you and chat more about it.